Today, working at Gumroad resembles working on an open source project like Rails. Except it’s neither open source, nor unpaid.
Instead of having meetings, people “talk” to each other via GitHub, Notion, and (occasionally) Slack, expecting responses within 24 hours. Because there are no standups or “syncs” and some projects can involve expensive feedback loops to collaborate, working this way requires clear and thoughtful communication.
We know these are big changes, and we are both scared and excited to make them. We could sit back and relax–Gumroad is a decent product–but we really believe these changes will lead to more money in Gumroad creators’ pockets–which is the reason behind every change we make.
We also super appreciate your help in catching any bugs. The team (shout out to Maya and Connor, especially!) has been working hard and fast to make sure that no purchase gets left behind. You can see the full list of bugs we’ve caught here, and let us know if we missed anything.
Nice example of a transparent culture that people like dealing with. With companies like Gumroad, there are lots of other options, but customers likely use Gumroad because they like working with the company.